Often we have customers who have problems receiving the Domain Control Validation emails. These emails are required to prove control over the domain. The following steps can help with the delivery of these emails.Check your spam folders
The majority of times the email is simply sat in the spam folder or quarantine waiting to be marked legitimate.Is the Approver Email valid and working?
Check that the email address is valid and the mail server is accepting emails from external sources and has valid MX records. We recommend using the Email Test
available from www.dnsstuff.com/tools
Input the approver email you are using and check it is able to accept emails.Are you forwarding the emails?
Some mail servers forward emails from one mail server to another. If the forwarding is not done correctly this can break SPF and DKIM records causing the destination server to reject the emails as spam. Try instead an email alias or direct mailbox.Add to your whitelist
You can add the senders to your contacts to help with delivery or whitelist on the mail server. The details are as follows
Are you using Greylisting?
- Symantec orders sent from email@example.com using IP 188.8.131.52
- Thawte orders sent from firstname.lastname@example.org using IP 184.108.40.206
- Geotrust orders sent from email@example.com using IP 220.127.116.11
- RapidSSL orders sent from firstname.lastname@example.org using IP 18.104.22.168
- Comodo orders sent from email@example.com using IPs 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 2a02:1788:402:1c88::/64, 2a02:1788:400:1cec::/64
Greylisting is a method of rejecting the email for a period of time in the belief that a legitimate mail server will resend but a spammer will not. One issue is that the email might not be resent again before the greylisting expires. Ensure your greylisting is sufficiently long enough to avoid expiry (We recommend 30 minutes) or whitelist using the above sender and IP pair.