The certificate used to load [site] uses an SSL certificate that will be distrusted in an upcoming release of Chrome.

Both Chrome and Mozilla have announced changing the level of trust provided to certificates issued by RapidSSL, Geotrust, Thawte and Symantec.

These changes will require customers to reissue certificates. We are currently implementing enhancements to our systems that will allow for a simpler reissue of affected certificates.

At this time customers do not need to take any action. We will be sending out further details to customers after 1 December 2017.

Products Affected

(includes Single and Multi-Domain versions)
  • RapidSSL
  • RapidSSL Wildcard
  • QuickSSL Premium
  • QuickSSL Premium Wildcard
  • True BusinessID
  • True BusinessID Wildcard
  • True BusinessID EV
  • SSL123
  • SSL123 Wildcard
  • SSL Web Server
  • SSL Web Server Wildcard
  • SSL Web Server EV
  • Secure Site
  • Secure Site EV
  • Secure Site Pro
  • Secure Site Pro EV
To avoid browser warnings for these certificates please review the following timeline:

Certificates Expiring before 15 March 2018

  • No action needs to be taken at this time.

Certificates Expiring after 15 March 2018

  • Certificates issued (including reissues) before 1 June 2016 with an expiry after 15 March 2018 should be reissued after 1st December 2017.
  • Certificates that expire between 1 January 2018 and 15 March 2018 should be renewed between these dates without losing any validity period.
  • Certificates issued (including reissues) after 1 June 2016 with an expiry beyond 13 September 2018 should be reissued, replaced or renewed after 1 December 2017.

Certificates Expiring after 13 September 2018

  • Certificates issued (including reissues) prior to 1 December 2017 need to be reissued after 1 December 2017.
  • Certificates issued (including reissues) after 1 December 2017 require no action to be taken.

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