When placing an order you receive the following error message.
Forbidden: There has been an error:Validity period not valid
This error occurs when you are attempting to complete an order for a certificate greater than 825 days in validity. Since 20 February certificates are limited to 825 days. This change was previously announced here: Industry wide deprecation of 3 year certificates
We can amend your order to a 2 year certificate and issue a pro-rata refund for the lost validity period. Simply contact us and we can action this for you.
Resellers and Bulk Account owners can simply cancel the order and receive an automatic credit to your account.