With the transition to the DigiCert platform there are a number of known issues affecting Symantec, Geotrust, Thawte and RapidSSL orders.
Certificates under the Symantec, Geotrust, Thawte and RapidSSL brands are suffering from delayed status updates.
Bulk account and reseller customers can now access reports showing certificates affected by the upcoming browser distrust.
Information regarding the upcoming distrust of Symantec, Geotrust, Thawte and RapidSSL HTTPS certificates
RESOLVED: The CA processing RapidSSL, Geotrust, Thawte and Symantec certificates is currently experiencing technical problems processing orders.
We recently became aware that some resellers were receiving Invalid Token errors.
From 1 November 2017 we will restrict support requests to the online ticket system only. It will no longer be possible to raise a support ticket via email.
From 1st October, 2017, the price of SmarterMail will be increasing.
Announcement from SmarterTools about Critical iOS 11 Compatibility Issue
The reseller management domain is changing. Please update any bookmarks.