Customers affected by the upcoming distrust of Symantec, Geotrust, Thawte and RapidSSL certificates have a number of options prior to the September deadline to ease the reissue process.
If you are a Trustico customer and have received notification that your certificate has been distrusted you can contact DigiCert via Live Chat and request a replacement certificate at no charge.
30% credit on replaced certificates plus an additional 90 days validity on all certificates. This incentive will end on 31 March 2018.
With the transition to the DigiCert platform there are a number of known issues affecting Symantec, Geotrust, Thawte and RapidSSL orders.
Certificates under the Symantec, Geotrust, Thawte and RapidSSL brands are suffering from delayed status updates.
Bulk account and reseller customers can now access reports showing certificates affected by the upcoming browser distrust.
Information regarding the upcoming distrust of Symantec, Geotrust, Thawte and RapidSSL HTTPS certificates
RESOLVED: The CA processing RapidSSL, Geotrust, Thawte and Symantec certificates is currently experiencing technical problems processing orders.
Information about the upcoming distrust of RapidSSL, Geotrust, Thawte and Symantec certificates.