If you are a Trustico customer and have received notification that your certificate has been distrusted you can contact DigiCert via Live Chat and request a replacement certificate at no charge.
30% credit on replaced certificates plus an additional 90 days validity on all certificates. This incentive will end on 31 March 2018.
With the transition to the DigiCert platform there are a number of known issues affecting Symantec, Geotrust, Thawte and RapidSSL orders.
Certificates under the Symantec, Geotrust, Thawte and RapidSSL brands are suffering from delayed status updates.