During the current Covid-19 (coronavirus) pandemic customers may experience a different level of service than normal.
The requirements for social distancing and the impact of sickness/isolation is causing the Certificate Authorities to take longer than normal to complete validations. Please factor this in to your renewal timeframes. You can renew your certificates up to 90 days before expiry. Please start the process early.
Due to social distancing and working from home requirements we have seen an increase in the number of cyber security enquiries. We are responding to these enquiries as quickly as we can. Please bear with us.
As the pandemic continues it is possible that some of our support agents may require time off. This may impact our response times and. We will work hard to maintain the speed and quality of our responses. We ask that you please consider the current situation when dealing with support.