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We recently became aware that some resellers were receiving Invalid Token errors.
From 1 November 2017 we will restrict support requests to the online ticket system only. It will no longer be possible to raise a support ticket via email.
Announcement from SmarterTools about Critical iOS 11 Compatibility Issue
The reseller management domain is changing.
SHA is a popular hashing algorithm used by the majority of SSL certificates. As computing power has increased the feasibility of breaking the SHA1 hash has increased.
This usually means the implementation of SSL on your server is not correct. The error is usually caused by a server side problem which the server administrator will need to investigate.